Is this SOTETSU GRAND FRESA KUMAMOTO pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the SOTETSU GRAND FRESA KUMAMOTO have a swimming pool?

No, this SOTETSU GRAND FRESA KUMAMOTO does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is SOTETSU GRAND FRESA KUMAMOTO a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the SOTETSU GRAND FRESA KUMAMOTO wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the SOTETSU GRAND FRESA KUMAMOTO is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the SOTETSU GRAND FRESA KUMAMOTO?

Based on the information reported by the owner or manager, the SOTETSU GRAND FRESA KUMAMOTO indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for SOTETSU GRAND FRESA KUMAMOTO?

Based on the information reported by the owner or manager, details for the cancellation policy for the SOTETSU GRAND FRESA KUMAMOTO are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SOTETSU GRAND FRESA KUMAMOTO | Hotel in Kumamoto

| 9.4 (1233 Reviews) | 1 Bathroom

Shimotori Hotel | SOTETSU GRAND FRESA KUMAMOTO

Hotel in Shimotori, Kumamoto

Hotel with a restaurant, near Kumamoto Castle
This smoke-free hotel features a restaurant, a microwave in a common area, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite.
Housekeeping is available on request.
SOTETSU GRAND FRESA KUMAMOTO offers 247 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. 32-inch Smart televisions come with digital channels and Netflix.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Amenities

Air Conditioner

Wheelchair Accessible

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toothbrush and toothpaste

Shampoo

Bidet

Toilet paper

Hair dryer

Shower/tub combination

Towels

Soap

Free toiletries

Bedroom

Heating

Blackout drapes/curtains

Air conditioning

Bed sheets

Down comforter

Mobile key entry

Slippers

Breakfast

1 restaurant

Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: JPY 1500 per person

Electric kettle

Parking

No onsite parking available

Accessibility

Stair-free path to entrance

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Visual alarms in hallways

Wheelchair-accessible path to elevator

Front entrance ramp

Well-lit path to entrance

Wheelchairs available on site

Elevator

Elevator door width (inches): 39

Entertainment

32-inch Smart TV

Digital channels

Hulu

Netflix

Streaming services

General

Front-desk safe

Elevator

Lockers available

Vending machine

English

Japanese

Shared microwave

Smoke-free property

Guest Services

Laundry facilities

24-hour front desk

Change of bedsheets (on request)

Daily housekeeping

Laundry facilities

Change of towels (on request)

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available express check-in available minimum check-in age: 18

Check-out

Check-out before 11:00 am contactless check-out available

Child Policy

Children are welcome.

Payment Policy

Fee for buffet breakfast: approximately jpy 1500 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: paypay, line pay, and r pay safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and mobile payments; cash is not accepted

Reviews

Loretta

Sep 29, 2025 11:22:24 AM

Review Score: 10

Summary: Convenient location

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Double Room, Non Smoking (For 2 People Use) Room Size: 178 square feet m² 1 Double Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 5, No cribs (infant beds), Square meters - 16.52, Bed count minimum 1, Bed count maximum 1, Square feet - 178, Number of bathrooms - 1
Comfort Double Room, Non Smoking Room Size: 185 square feet m² 1 Queen Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 5, No cribs (infant beds), Square feet - 185, Square meters - 17.2, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Twin Room, Non Smoking Room Size: 235 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square feet - 235, Square meters - 21.81, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Twin Room, Non Smoking Room Size: 319 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Ping - 9, Private bathroom, Square feet - 319, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Square meters - 29.65, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Connecting Twin Room, Non Smoking Room Size: 235 square feet m² 4 Large Twin Beds	General Bed count minimum 4, Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square feet - 235, Bed count maximum 4, Square meters - 21.81, Number of bathrooms - 1
Connecting Twin Room, Non Smoking Room Size: 235 square feet m² 4 Large Twin Beds	General Bed count minimum 4, Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square feet - 235, Bed count maximum 4, Square meters - 21.81, Number of bathrooms - 1
Comfort Double Room, Non Smoking Room Size: 185 square feet m² 1 Queen Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 5, No cribs (infant beds), Square feet - 185, Square meters - 17.2, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Twin Room, Non Smoking Room Size: 319 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Ping - 9, Private bathroom, Rollaway/extra beds (free), Square feet - 319, Number of bedrooms - 0, No cribs (infant beds), Square meters - 29.65, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Superior Twin Room, Non Smoking Room Size: 252 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square feet - 252, Square meters - 23.44, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Superior Double Room, Non Smoking Room Size: 241 square feet m² 1 Queen Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 22.36, No cribs (infant beds), Ping - 7, Square feet - 241, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Superior Twin Room, Non Smoking Room Size: 252 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square feet - 252, Square meters - 23.44, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Twin Room, Non Smoking Room Size: 235 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square feet - 235, Square meters - 21.81, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Superior Double Room, Non Smoking Room Size: 241 square feet m² 1 Queen Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 22.36, No cribs (infant beds), Ping - 7, Square feet - 241, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Double Room, Non Smoking (For Single Use) Room Size: 178 square feet m² 1 Double Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 5, No cribs (infant beds), Square meters - 16.52, Bed count minimum 1, Bed count maximum 1, Square feet - 178, Number of bathrooms - 1