Hotel Neu Schloss Otaru | Hotel in Otaru

| 8.4 (360 Reviews) |  8 Bathrooms  27 Guests
Otaru Hotel | Hotel Neu Schloss Otaru

Hotel in Otaru

Located within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel. Complimentary WiFi is provided in all rooms and at the lobby. The European-style decorated rooms include a flat-screen TV, a mini bar, and an electric kettle with complimentary green tea. Room wear is provided. Guests can relax in the Rotenburo bath overlooking the ocean. Photocopying and luggage storage is available at the 24-hour front desk and a free computer station is available at the lobby. Enjoy French cuisine at the Blau Kuste restaurant, and drinks at the Bar Perle. The Otaru Neu Schloss Hotel is a 2-minute walk from the Otaru Aquarium, and a 20-minute drive from JR Otaru Station. The Shin-Chitose Airport is a 1-hour and 50-minute ride away.

Hotel Neu Schloss Otaru is located in Otaru.

This 27 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Restaurant, Toiletries, and several others. This is a 3 star rated property and has over 360 reviews with the average score of 8.4 . Coming to Otaru and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 27 Bedrooms Hotel if you want to learn more about this place in Otaru. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Neu Schloss Otaru in Otaru is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Neu Schloss Otaru”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Restaurant
Parking
  • Parking on site
  • Accessible parking
  • Free parking
  • Parking
  • Street parking
  • Private Parking
Accessibility
  • Wheelchair accessible
  • Bathroom emergency cord
  • Toilet with grab rails
Activities
  • Open-air bath
  • Public Bath
  • Sauna
General
  • Smoke-free property
  • Facilities for disabled guests
  • Family rooms
  • Non-smoking rooms
  • Heating
  • Elevator
  • Air conditioning
  • Designated smoking area
Guest Services
  • Baggage storage
  • 24-hour front desk
  • Vending machine (drinks)
  • Shuttle service
  • Meeting/Banquet facilities
  • Laundry
  • Suit press
  • Shuttle service (free)
Internet
  • Wifi
  • Internet
  • Free Wifi
Security/Safety
  • Smoke alarms
  • Key access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Restaurant blau küste, opening hour between 17 aug 2021 - 12 sep 2021 (alcohol free), weekdays 17:00~20:00, weekends 17:00~20:00, bar perle, closed between 17 aug 2021 - 12 sep 2021, to use the hotel's free shuttle, please make a reservation in advance. contact details can be found on the booking confirmation, jr otaru station to hotel 15:00/16:00/17:00/18:00, from hotel to jr otaru station 09:00/10:00/11:00/12:00an accommodation tax per person, per night is not included in the price and must be paid at the property.

Reviews

Value for money:
7.77
Location:
8.53
Staff:
8.85
Facilities:
8
Comfort:
8.36
Cleanliness:
8.36
Ashley
Apr 15, 2026 07:00:00 AM
Review Score:   10
Australia
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: This hotel exceeded expectations. The staff were so courteous, and the rooms were honestly breathtaking, we wished we had booked longer ! It was our favourite stay of our Japan trip this year!! The shuttle bus was also so simple to organise, definitely recommend it!
Summary: Best value for money!
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Open Air Bath and Ocean View - Non-Smoking
Room Type: Double
Room Size: 26 m2
1 King bed(s) Bed
Double Room with Open Air Bath and Ocean View - Non-Smoking

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Oceanfront Twin Room - Non Smoking
Room Type: Twin
Room Size: 38 m2
2 Twin bed(s) Bed
Oceanfront Twin Room - Non Smoking

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Ocean View Twin Room - Non-Smoking
Room Type: Twin
Room Size: 32 m2
2 Twin bed(s) Bed
Ocean View Twin Room - Non-Smoking

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Room with Carpeted Area, Open Air Bath and Ocean View - Non-Smoking
Room Type: Quad
Room Size: 38 m2
2 Twin bed(s) Bed
2 Futon bed(s) Bed
Room with Carpeted Area, Open Air Bath and Ocean View - Non-Smoking

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Carpeted, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Ocean Front Wide King Double Room - Non-Smoking
Room Type: Double
Room Size: 38 m2
1 King bed(s) Bed

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Suite with Sea View - Non Smoking
Room Type: Suite
Room Size: 74 m2
1 Queen bed(s) Bed

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Dining table, Electric kettle, Refrigerator

Living Area

Sitting area, Sofa

Bedroom

Extra long beds (> 6.5 ft), Alarm clock

View

Sea view, View

Services

Wake-up service

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Room with Carpeted area, Open Air Bath and Partial Ocean View- Non-Smoking
Room Type: Quad
Room Size: 38 m2
2 Twin bed(s) Bed
2 Futon bed(s) Bed

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush, Bathtub or shower

General

Safe, Key access, Carpeted, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath
Wide King Double Room - Non-Smoking
Room Type: Double
Room Size: 38 m2
1 King bed(s) Bed

Food & Drink

Minibar

Bathroom

Private bathroom, Toilet, Guest bathroom, Free toiletries, Towels, Toilet paper, Shampoo, Conditioner, Shower cap, Shower, Body soap, Slippers, Hairdryer, Bathtub, Toothbrush

General

Safe, Key access, Heating, Trash cans, Air conditioning

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area

View

Sea view, View

Services

Wake-up service

Bedroom

Alarm clock

Accessibility

Accessible by elevator

Hot Spring

Open-air bath

FAQ's

Is this Hotel Neu Schloss Otaru pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Neu Schloss Otaru?

Check-in time for Hotel Neu Schloss Otaru starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Neu Schloss Otaru have a swimming pool?

No, this Hotel Neu Schloss Otaru does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Neu Schloss Otaru?

Best-rates for the Hotel Neu Schloss Otaru starts from $219 per night with includes Accessibility, Transportation/Shuttle, Security/Safety, Fireplace/Heating, Air Conditioner, Designated Smoking Area, Business Services, Wellness Facilities, Bar, Parking, Restaurant, Toiletries, Internet, Guest Services, Child Friendly, Laundry, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Neu Schloss Otaru a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Neu Schloss Otaru wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Neu Schloss Otaru is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Neu Schloss Otaru?

Based on the information reported by the owner or manager, the Hotel Neu Schloss Otaru indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Neu Schloss Otaru?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD219
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