Is this Zao hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zao hotel?

Check-in time for Zao hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zao hotel have a swimming pool?

No, this Zao hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zao hotel?

Best-rates for the Zao hotel starts from $64 per night with includes Wellness Facilities, Fireplace/Heating, Guest Services, Child Friendly, Air Conditioner, Designated Smoking Area, Laundry, Parking, Security/Safety, Business Services, Sports/Activities, Spa, Restaurant, Hot Tub, View, EV Charge Station, Accessibility, Transportation/Shuttle with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zao hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zao hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zao hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zao hotel?

Based on the information reported by the owner or manager, the Zao hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zao hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Miyagi Zao Resort & Spa | Hotel in Zao

| 7.6 (358 Reviews) | 13 Bathrooms 87 Guests

Zao Hotel | Mercure Miyagi Zao Resort & Spa

Hotel in Zao

Located in Zao, 25 miles from Sendai City Community Support Center, Mercure Miyagi Zao Resort & Spa provides accommodations with a garden, free private parking and a restaurant. The property is around 24 miles from The Site of Sendai Castle, 24 miles from Sakuraoka Daijingu and 25 miles from Sendai International Center. The hotel has a sauna and a 24-hour front desk. At the hotel, all rooms include a closet and a TV. All rooms come with a private bathroom with a bidet, a hairdryer and slippers. All guest rooms will provide guests with a fridge. Mercure Miyagi Zao Resort & Spa offers 3-star accommodations with a hot spring bath and playground. Sendai City Museum is 25 miles from the accommodation, while Zuihoden is 25 miles away. Sendai Airport is 22 miles from the property.

Mercure Miyagi Zao Resort & Spa is located in Zao.

This 312 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Hot Tub, View, and several others. This is a 3 star rated property and has over 358 reviews with the average score of 7.6 . Coming to Zao and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 312 Bedrooms Hotel if you want to learn more about this place in Zao. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Miyagi Zao Resort & Spa in Zao is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Miyagi Zao Resort & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Designated Smoking Area

View

Accessibility

Transportation/Shuttle

Security/Safety

EV Charge Station

Business Services

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Guest Services

Child Friendly

Hot Tub

Laundry

Facility Overview

Breakfast

Restaurant

Kid-friendly buffet

Parking

Electric vehicle charging station

Accessible parking

Free parking

Parking

Private Parking

Parking on site

Activities

Public Bath

Hot spring bath

Sauna

Playground

Open-air bath

Ping-pong

Spa facilities

General

Non-smoking rooms

Safe

Smoke-free property

Family rooms

Air conditioning

Heating

Elevator

Designated smoking area

Guest Services

24-hour front desk

Shuttle service (additional charge)

Meeting/Banquet facilities

Fax/Photocopying

Shuttle service

Lockers

Laundry

Shuttle service (free)

Invoice provided

Outdoors

Garden

Security/Safety

CCTV in common areas

24-hour security

Security alarm

Key card access

Smoke alarms

Fire extinguishers

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Property cleaned by professional cleaning companies

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Thermometers for guests provided by property

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

First aid kits available

Cashless payment available

Contactless check-in/out

Physical distancing rules followed

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Payment Policy

Credit card required

Reviews

Value for money:

8.03

Location:

7.96

Staff:

8.55

Facilities:

7.9

Comfort:

8.11

Cleanliness:

7.9

JINGXUAN

Jan 29, 2026 08:00:00 AM

Review Score: 6

Japan

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Valuable chain resort hotel with old interior, normal food (but good cup cake) and strange service. Room: spacious at this price at this location, but it looks old and lack of maintenance. Private bathroom is that kind of modular hotel bathroom that it’s very small while the bedroom space is huge. No towel prepared. Private bathroom: small plastic-based old modular attached bathroom. I don’t like it as I can’t 💩 in a comfortable way. It’s clean though, looks aged. Onsen: boring with strange service. The onsen area is not huge considering the size of hotel and amount of guests. Shower uses button-activated tap which cuts water in a very short time (much shorter than other places) before I can actually wash something, so I have to continually tap it again and again, The open-air onsen (2 pools) is specifically boring as there is no view or special onsen water. Service: 10 minutes before onsen closes there are staffs wandering around the changing area telling you it’s going to close, which is uncomfortable. Hotel should train staffs in a better way. No onsen has staff ready to kick guests off before the onsen closes Ok? View: I saw no view. Super close to the mountain road though. Food: very normal taste hotel breakfast, but also cheap. Bakery is not bad, I love the salty caramel cup cake!

Negative: Old room, small private bathroom. Staff in onsen watched and pushed everyone to leave onsen before the close time

Summary: Good location and breakfast cup cake, fair price, old facility, strange onsen staff and onsen has no view at all.

See All Reviews

Room Arrangement

Room Info	Facilities
Japanese Style Classic Room with Four Futon Beds Room Type: Family Room Size: 36 m² 4 Futon bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access General Key card access, Trash cans Room Amenities Tatami (traditional Japanese flooring)
Japanese Style Classic Room with Two Single Beds and Three Futon Beds Room Type: Family Room Size: 36 m² 2 Twin bed(s) Bed 3 Futon bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Room Amenities Tatami (traditional Japanese flooring)
Classic Single Room Room Type: Single Room Size: 18 m² 1 Twin bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access
Japanese-Western Style Classic Junior Suite with Two Single Beds and Three Futon Beds - Lake Side Room Type: Suite Room Size: 72 m² 2 Twin bed(s) Bed 3 Futon bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Room Amenities Tatami (traditional Japanese flooring) Safety features Air purifiers
Classic Deluxe Suite with Four Single Beds and Mountain View Room Type: Suite Room Size: 144 m² 2 Twin bed(s) Bed 2 Twin bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Safety features Air purifiers
Privilege King Suite Room Type: Suite Room Size: 108 m² 1 King bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access
Japanese-Western Style Privilege Junior Suite with Two Single Beds and Three Futon Beds Room Type: Suite Room Size: 72 m² 2 Twin bed(s) Bed 3 Futon bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Room Amenities Tatami (traditional Japanese flooring) Safety features Air purifiers
Japanese-Western Style Privilege Deluxe Suite with Two Single Beds and Two Futon Beds - Mountain View Room Type: Suite Room Size: 144 m² 2 Twin bed(s) Bed 2 Twin bed(s) Bed 2 Futon bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Safety features Air purifiers
Classic Room with Two Single Beds/One Sofa Bed/One Extra Bed Room Type: Family Room Size: 36 m² 2 Twin bed(s) Bed 1 Sofa bed Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Room Amenities Sofa bed
Classic Room with Two Single Beds and One Extra Bed - Dog-Friendly Room Type: Family Room Size: 36 m² 2 Twin bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Room Amenities Sofa bed
Privilege Room with Two Single Beds and One Extra Bed Room Type: Family Room Size: 36 m² 2 Twin bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access
Classic Room with Two Single Beds and One Extra Bed Room Type: Family Room Size: 36 m² 2 Twin bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access Room Amenities Sofa bed Safety features Air purifiers
Classic Twin Room Room Type: Family Room Size: 36 m² 2 Twin bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet paper, Towels, Shampoo, Body soap, Hairdryer, Toilet, Conditioner, Bathtub, Bidet Media & Technology TV Kitchen Refrigerator, Electric kettle General Key card access, Carpeted, Trash cans Bedroom Linens, Alarm clock, Wardrobe or closet Services Executive lounge access