Is this Zao hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zao hotel have a swimming pool?

No, this Zao hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zao hotel?

Best-rates for the Zao hotel starts from $69 per night with includes Parking, Wheelchair Accessible, Spa, Breakfast, Laundry, Business Services, Sports/Activities, Restaurant, Guest Services, Child Friendly, Internet, Accessibility, Security/Safety, Skiing, Wellness Facilities, Air Conditioner, TV, Balcony/Terrace, Bedding/Linens, Toiletries, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zao hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zao hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zao hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zao hotel?

Based on the information reported by the owner or manager, the Zao hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zao hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zao hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Miyagi Zao Resort & Spa | Hotel in Zao

| 8.0 (388 Reviews) | 1 Bathroom

Zao Hotel | Mercure Miyagi Zao Resort & Spa

Hotel in Zao

Slopeside fun with full-service spa and restaurant
With direct access to the slopes, Mercure Miyagi Zao Resort & Spa makes guests feel at home with amenities like a restaurant and a full-service spa.
Housekeeping is available on request.
Mercure Miyagi Zao Resort & Spa offers 312 air-conditioned accommodations with safes and slippers. Satellite television is provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. This Zao hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Skiing

Wellness Facilities

Spa

Restaurant

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately jpy 3025 for adults and jpy 3025 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Additional fees may apply to children for items such as extra bedding and meals. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Margaret

Apr 3, 2025 10:23:59 AM

Review Score: 6

Summary: Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.

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